Is wireless the same as “satellite” Internet?
Wireless uses ground-based antennas to transmit data to your location. Also, satellite systems have higher “latency” (the time it takes data to travel between 2 points) since the data has to travel from your location up to the satellite 22,400 miles up and back down to the Internet, making streaming video and gaming very difficult to run at all.

Can I watch Netflix and YouTube, what about Skype or VOIP services?
Of course. Our High Speed Packages can all handle on-line video streaming and voice services. Refer to Pricing for details.

I already have email through another provider , will I get to keep it?
No, most providers will delete your e-mail when you leave them. We do not provide e-mail services. We will make sure every new customer has an online/free e-mail account (Hotmail, Gmail, ect…) before everything is setup.

Can I use torrent programs on your network?
Your connection is always on and always available. You may download as much as you wish. We just ask that you respect this offer and only use bandwidth that is required. However, we do recommend that if you are using file sharing utilities (torrent programs) that you turn off sharing with other users and be sure to close your program when you are not using it. File sharing left on can generate enormous amounts of bandwidth if not watched closely. In the unlikely event that we need to limit your connection to prevent security problems you will be notified.

Is it safe and secure?
Yes. We use encryption with stronger security than what is used by ADSL and most cable providers.
We also monitor the network to ensure that there are no problems. In the unlikely event of a virus or other security problem on the network, you may be contacted.  The biggest risk to users is attacks that originate from the Internet. We highly recommend that all users employ a virus scanner, spyware scanner, firewall and use safe browsing practices.

Can I get my own dedicated static IP address?
Yes. Upon request we can assign you your own dedicated IP address at no extra charge.

Can I use my own wireless router?
Yes, you can, we just ask that it be secured with a password so no one in your neighbourhood gains unauthorized access. If you do not own a wireless router, we provide one free with your installation.

Does Swift Internet monitor my connection?
Swift Internet does not monitor the content of your browsing at all.  We do have full historical data on ping/latency and signal strength of your equipment for diagnostic purposes.

How reliable is it?
With our redundant routes we can usually do hardware upgrades and repairs with very little downtime. This is due to our efforts to repair broken equipment in a timely and efficient manner.  All of our network is monitored 24 hours a day, and pro-actively maintained to give you the best service possible. We provide the reliability that you expect, from a company you can trust.

The Swift Internet network is a fully routed network that is redundant where possible. Our network is built with these safeguards:

• Dual upstream providers who utilize different routes in and out of Creston BC.
• Dynamic OSPF routing within our network to automatically route around problem areas (a tower going offline due to lightning or otherwise).
• Battery backup with run times greater than 48 hours on all tower sites and Generator backup to provide indefinite run time on all tower sites of the swift internet network.